Client Relationship Manager

Client Relationship Manager (CRM) – ICT Solutions & Services

 

B2B

 

Our B2B IT Solutions department provides tailored technology products and services to commercial clients across various industries, including hospitality, retail, finance, and government. We offer a full suite of solutions—ranging from networking infrastructure, servers, and storage to cloud services, cybersecurity, and managed IT support. As a salesperson, your role is to identify client needs, craft customized solutions, and build long-term relationships that drive recurring business. You’ll work closely with technical experts and procurement to ensure competitive pricing and timely delivery, positioning us as a trusted partner in our clients’ digital transformation.

 

Security

 

Our Security Solutions department offers a wide range of advanced safety and surveillance technologies for commercial, residential, and government clients. We specialize in access control systems, CCTV cameras, body-worn cameras, panic buttons, smart locks, and integrated smart home or business security solutions. As a salesperson, your job is to connect with decision-makers across sectors, understand their specific risks or vulnerabilities, and recommend the right mix of products and services. You’ll collaborate with our technical and installation teams to deliver end-to-end solutions that enhance safety, accountability, and situational awareness—positioning us as a trusted security partner.

Job Description

We are seeking a highly motivated Client Relationship Manager (CRM) to drive sales of ICT solutions to both new and existing customers. This role is responsible for managing client accounts, identifying business opportunities, and achieving monthly sales targets with commission-based incentives. The CRM will sell a range of enterprise IT solutions, including networking, cybersecurity, cloud services, hardware, and software solutions.
The successful candidate will report to the Sales Manager and will be expected to develop strategic sales plans, manage key accounts, and drive revenue growth in the ICT sector.

 

Key Responsibilities

ICT Sales & Business Development

• Meet and exceed monthly sales quotas through proactive client engagement.
• Identify and pursue new business opportunities within designated sectors.
• Sell ICT solutions, including network infrastructure, managed IT services, cloud computing, cybersecurity, enterprise software, and hardware solutions.
• Develop a deep understanding of customer needs, IT challenges, and technology requirements to offer tailored solutions.
• Prepare and deliver customized sales presentations, proposals, and ROI-driven business cases.
• Leverage existing industry connections and market research to generate leads

 

Account Management & Customer Success

 

• Manage a portfolio of key accounts, ensuring a high level of customer satisfaction and retention.
• Develop and maintain strong C-level relationships with decision-makers, IT managers, and procurement teams.
• Conduct regular technology review meetings with clients to discuss upgrades, enhancements, and new solutions.
•  Provide post-sale account management, ensuring smooth service delivery and issue resolution.
• Identify opportunities for upselling and cross-selling ICT services to maximize revenue.

 

Sales Pipeline & CRM Management

 

• Maintain an active sales pipeline and accurately track opportunities within the CRM system.
• Qualify leads and prioritize activities based on potential revenue impact.
• Ensure proper documentation of all sales activities, interactions, and deal stages.
• Provide weekly sales reports to management, outlining performance, pipeline status, and challenges.
• Work closely with the technical and operations teams to ensure seamless implementation of solutions.

 

Industry Engagement & Market Intelligence

 

• Stay updated on the latest trends in ICT, including cybersecurity threats, cloud adoption, networking advancements, and enterprise IT solutions.
•  Attend industry conferences, workshops, and networking events to expand business relationships.
• Obtain and maintain relevant ICT sales certifications (e.g., Cisco, Microsoft, AWS, Palo Alto, Fortinet).
• Provide feedback to internal teams on market trends, competitor activities, and customer demands to help refine sales strategies.
• Attend training on key product portfolios.

Other

• Adhere to all company policies and procedures
• Perform any other duties as assigned by management

 

Knowledge, Skills & Competencies

 

• Strong understanding of enterprise IT solutions, managed services, and digital transformation, with experience in network infrastructure sales and translating technical solutions into business value.
•  Proven track record in closing large IT deals, solution selling, and negotiating contracts, pricing, and SLAs.
• Excellent at building long-term relationships with key stakeholders, engaging C-suite executives, and delivering high-impact sales presentations.
• Skilled in market analysis, strategic account planning, and aligning ICT solutions with customer business goals.
• Proficient in Salesforce, HubSpot, Zoho, with strong time management, organization, and forecasting skills.
  Qualifications & Work Requirements
• Bachelor’s degree in Business, IT, or a related field, or equivalent experience.
• 3–5 years in corporate sales within ICT, telecommunications, or enterprise technology solutions.
• Demonstrated success in meeting or exceeding sales targets in an ICT sales role.
• Certifications (Preferred but Not Required) – Cisco Sales, Microsoft Azure Fundamentals, AWS Cloud Practitioner, or other ICT-related sales accreditations.
• Valid driver’s license and working vehicle

 

Work Requirements

 

• Flexible to work extended hours as needed to meet client and business demands.
•  Willing to travel for client meetings, industry events, and on-site demonstrations.
• Ability to thrive in a fast-paced, technology-driven sales environment.